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Eligibility, process & timelines

Return & Refund Policy

1-day return windowAn eligible return request must be raised within 1 calendar day of product delivery.

Return eligibility

The product must be unused, in original condition, and in its original packaging, with tags, certificates, accessories, and invoice where supplied. Used, worn, altered, customer-damaged, or incomplete items may be rejected.

Non-returnable & non-refundable items

Except for a verified damaged, defective, or incorrect delivery, these are final sale:

  • Customized or personalized spiritual products.
  • Puja bookings and services once preparation or performance begins.
  • Astrology consultations, reports, and appointment fees.
  • Gemstones, crystals, malas, or products energized, activated, resized, mounted, or prepared on request.
  • Digital services, downloads, and electronically delivered reports.

How to request a return

  1. Email spiritual.connection1989@gmail.com within 1 day with the order number, reason, and clear product and packaging photos/video.
  2. Wait for written approval and instructions; do not ship before approval.
  3. After approval, securely pack and ship the item to the return address we provide. If reverse pickup is available for the PIN code and item, we may arrange it and confirm any charge beforehand.

Unless an item arrived damaged, defective, or wrong, return shipping is the customer’s responsibility.

Inspection & refund timeline

We inspect the returned item. If approved, the refund is initiated to the original payment method within 2 business days. It normally reflects in the original payment account within 5–7 business days, depending on the bank/payment provider. Shipping, handling, COD, and similar charges are non-refundable where applicable unless the return is due to our error.

Damaged or wrong product

Contact us within 1 day with the order number, unboxing evidence where available, and clear images of the outer packaging, shipping label, and item. After verification, we will replace it at no charge where stock is available. If replacement is not reasonably possible, we will offer an eligible refund. Damage after delivery or from improper use is not covered.

Return support

spiritual.connection1989@gmail.com · Please include your order number.