Privacy Policy

Introduction & company information

This website is operated by SpiritualConnection.in (“SpiritualConnection”, “we”, “us”, or “our”). This policy explains what we collect, why we use it, and the choices available to you.

Information we collect

• Name, mobile number, and email address.
• Billing and shipping address, including PIN code.
• Order details, product preferences, support messages, and consultation or booking information you provide.
• Technical data such as IP address, browser, device information, and website activity.
• Payment-related information needed to confirm a transaction. Payments are securely processed through the PhonePe Payment Gateway. We do not store your full card number, UPI PIN, CVV, or banking credentials on our servers.

How we use your information

We use it to process and deliver orders; confirm payments; arrange consultations or puja bookings; provide support and tracking updates; prevent fraud; secure and improve the website; meet legal and accounting duties; and, with consent where required, share relevant offers. You may opt out of promotional messages at any time.

Cookies & tracking technologies

We may use essential cookies for cart, checkout, and account features, and analytics or preference cookies to understand performance and remember choices. You can control non-essential cookies in your browser; disabling essential cookies may affect website functions.

Data security

We use reasonable administrative, technical, and organisational safeguards against unauthorised access, alteration, loss, or disclosure. No online system is completely risk-free, but access is limited to parties who need it to provide our services.

Third-party services

• PhonePe securely processes online payments and handles transaction information under its own privacy terms.
• Shiprocket helps create shipments, provide tracking, and coordinate delivery.
• Courier partners receive the name, phone number, address, and order details required to deliver a parcel.

Information sharing policy

We do not sell or rent personal information. We share it only with payment, logistics, technology, professional, or regulatory partners when needed to complete a service, comply with law, enforce terms, protect rights and safety, or support a business transfer with appropriate safeguards.

User rights

Subject to Indian law, you may ask to access, correct, update, or delete your information; withdraw consent; or raise a concern. Some records must be retained for legal, tax, fraud-prevention, or transaction purposes. Email us from the address associated with your account.

Children’s privacy

Our website is not intended for people under 18 to transact independently. A parent or legal guardian must order or book for a minor. We do not knowingly collect children’s information without appropriate guardian consent.

Data retention

We keep information only as long as needed to provide services and support, resolve disputes, prevent fraud, and satisfy legal, tax, and accounting requirements. It is then deleted or anonymised where reasonably possible.

Changes to this Privacy Policy

We may update this policy when our practices, services, or obligations change. The revised version and updated date will appear here. Continued use after an update means the revised policy applies.