Frequently Asked Questions

Choose a product/service, select options, add it to your cart, and checkout with accurate billing and delivery details.

Available methods—such as UPI, supported cards, net banking, or wallets—appear at checkout and are processed through PhonePe.

Yes. PhonePe securely processes online payments. We do not store your full card number, CVV, UPI PIN, or banking credentials.

Physical orders normally dispatch within 1–2 business days after successful payment, subject to stock, preparation, and serviceability.

Estimated delivery is 3–4 business days after dispatch, though courier, weather, and holiday delays can affect it.

Tracking is shared after dispatch by email, SMS, WhatsApp, or in your account where available.

Contact us immediately. Cancellation is possible only before processing, customisation, energisation, puja preparation, consultation scheduling, or dispatch starts.

Request an eligible return within 1 day. It must be unused, original, and in original packaging. Personalised, energized, digital, consultation, and puja services are generally non-returnable.

After inspection approval, we initiate it within 2 business days. It normally reflects in the original account within 5–7 business days.

COD is available only when shown at checkout and may depend on product, order value, and serviceable PIN code.

Certification depends on the gemstone and is stated on its product page or supplied where applicable. Contact us before ordering if it is essential.

Only products described as energized, or those with energisation selected, are energized. Energized-on-request items are non-returnable except for verified damage/wrong delivery.

Where listed, consultations can be booked subject to availability and booking terms. They provide spiritual guidance and do not replace professional advice.

Email spiritual.connection1989@gmail.com or use our contact page. Include your order number.